Intelligent customer service: Based on natural language processing and voice recognition technology, AI realizes intelligent dialogue and provides customers with personalized and instant financial consulting services. It can understand customers' questions, quickly and accurately provide relevant financial product information, and answer common questions such as account inquiries and business handling procedures. Customers can get timely help anytime and anywhere to improve the service experience. For example, when a customer inquires about the income of a wealth management product through a mobile banking APP, the intelligent customer service can quickly give a detailed answer and recommend suitable products according to customer needs.